ORTOPrivacy Policy
Effective November 1, 2026
Orto Transport (“Orto Transport,” “we,” “us”) provides container drayage and freight transportation services in the Kansas City area. This policy explains what information we collect through our website (ortotransport.com), our dispatch application (app.ortotransport.com) and our business operations, how we use it, and the choices you have.
Information we collect
- Quote and contact requests: your name, company, email address, phone number, pickup and delivery locations, and shipment details you send us through our rate request form, by email or by phone.
- Customer and shipment information: company and billing contact details, billing addresses, booking and bill of lading numbers, container and chassis numbers, appointment times, and delivery paperwork.
- Job applications: the information you give us when you apply for a job, such as your name, contact details, address history, Social Security number, date of birth, driver's license and accident history, work history, and any papers you upload. We use it only to review your application and to meet federal hiring rules for truck drivers, and we keep it as long as those rules require.
- Driver and employee information: names, phone numbers, login IDs, license, medical card and other credential expiry dates, pay records, and information needed to operate and pay for transportation services.
- Pickup and delivery records: photographs of containers, seals, chassis, gate receipts and shipping paperwork, along with the time and GPS location at which they are taken by our drivers.
- Financial account information: we use Plaid Inc. (“Plaid”) to connect Orto Transport’s own business bank and credit card accounts to our application, so we can read transaction details (such as date, merchant and amount) for bookkeeping and fuel expense tracking. We do not store your online banking username or password.
- Technical information: basic information our hosting provider records when you visit our website or app, such as IP address, browser type and pages visited, used for security and to keep the services running.
How we use information
- To respond to quote requests and provide transportation services.
- To dispatch drivers, track shipment progress, and document pickups and deliveries.
- To invoice customers, pay drivers, and keep accurate business and tax records.
- To send operational messages, such as load assignment texts to drivers and shipment updates to customers.
- To protect the security of our services and comply with legal obligations.
Plaid
When an account is connected through Plaid, Plaid collects information from the financial institution on our behalf. Plaid’s handling of that information is described in the Plaid End User Privacy Policy. We use the data we receive from Plaid only for our own bookkeeping and expense tracking, and we do not sell it.
How we share information
We do not sell personal information. We share information only as needed to run our business:
- With customers, about their own shipments (for example, a tracking link showing progress, gate receipts and signed delivery paperwork).
- With service providers that host our website and app, deliver email and text messages, and connect financial accounts (such as Cloudflare, Google, Twilio and Plaid), who may use the information only to provide their services to us.
- With rail terminals, steamship lines, chassis providers and other parties involved in moving a shipment, when required to complete it.
- When required by law, or to protect the rights, property or safety of Orto Transport, our customers or others.
Text messages
Drivers who provide a mobile number receive operational text messages about the loads assigned to them. Message and data rates may apply. Reply STOP to stop receiving texts. We do not use mobile numbers for marketing, and we do not share them with third parties for their marketing.
How we protect information
Our app requires a login, uses encrypted connections (HTTPS), and limits access by role, so drivers see only their own loads and pay. Customer tracking links show shipment progress and paperwork only, and can be turned off at any time. No method of storage or transmission is completely secure, but we work to protect the information we hold.
How long we keep information
We keep shipment, billing, pay and financial records for as long as needed to provide our services and to meet legal, tax and accounting requirements, and then delete or de-identify them.
Your choices
You may ask us to access, correct or delete personal information we hold about you, subject to records we must keep by law. To make a request, contact us using the details below.
Children
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Orto Transport
Kansas City, Missouri
Phone: 816-200-1113
Email: dispatch@ortotransport.com